At Denali Outdoors, we take great pride in the quality and craftsmanship of our products. We stand behind our commitment to excellence by offering a Limited One-Year Manufacturer's Warranty that covers defects in materials and workmanship for a period of one year from the date of purchase.
What does the warranty cover?
Our warranty ensures that your product will be free from any manufacturing defects or faults for one year from the date of purchase. If your item demonstrates any flaws in materials or workmanship during this period, we will repair or replace it at no cost to you.
- Manufacturing defects: Our warranty covers any issues arising from the manufacturing process, such as structural defects, faulty components or craftsmanship errors.
- Free repairs or replacements: If your product qualifies under the warranty guidelines, we will either repair it to restore its functionality or provide a replacement of the same or similar model, ensuring your continued satisfaction.
What's not covered?
It's essential to understand that our warranty does not extend to cover damages resulting from normal wear and tear, misuse, accidents, unauthorized modifications or neglect. Additionally, any damages caused by non-compliance with our care instructions will not be eligible for warranty coverage.
Warranty Claims
To initiate a warranty claim, simply follow these easy steps:
- Contact customer support. Get in touch with our dedicated customer support team via support@denailoutdoors.com and they will guide you through the process.
- Provide proof of purchase. You will be required to present a valid proof of purchase, such as a receipt or order number, to verify the date of purchase.
- Assessment and resolution: Once we receive your warranty claim and validate the details, we will assess the issue and determine the appropriate course of action, whether it's repair or replacement.
- Return or repair: If a replacement is necessary, we will arrange for a new product to be shipped to you promptly. In the case of repairs, we will provide instructions on how to proceed.
Please note that the shipping costs for returning the item for warranty evaluation will be borne by the customer.
Our Commitment
At Denali Outdoors, we strive to provide you with products that exceed your expectations in terms of quality and performance. Our Limited One-Year Manufacturer's Warranty is a testament to our confidence in the durability and reliability of our offerings.
If you have any questions or require further assistance regarding our warranty policy, please support@denalioutdoors.com
